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Shipping Policy
Thank you for shopping with lelunia. We’re dedicated to delivering your order safely and as quickly as possible.
Here’s everything you need to know about our shipping process.
▶ Processing Time
We carefully pack and prepare your order within 24 business hours after payment confirmation.
During holidays or high-volume periods, this may take a little longer — thank you for your patience!
▶ Estimated Delivery
Your package typically arrives within 7–20 business days after shipment, depending on your location.
(Processing time not included.)
▶ Shipping Fees
Shipping costs are automatically calculated at checkout based on destination and weight.
▶ Delivery Delays
Occasionally, delays may happen due to customs, weather, or other factors beyond our control.
We’ll do our best to keep you informed and appreciate your understanding.
▶ Address Information
Please double-check your address and contact information before completing your order — we wouldn’t want your package to get lost!
▶ Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at [email protected] within 7 days of delivery (or expected delivery).
We will investigate with the carrier and offer a replacement or refund when applicable.
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